Quick update from warm Palm Springs, CA, where Baha met a lot of great folks with high energy. Sep 22-26 marked these warm dates, and it was packed with a great opening remark from Mark Brand about how we all need to think "One", not "us" vs. "they". This applies to many things, so I'll keep it general and leave it to you to do the internet search.
Our key takeaways were many, but to name a few:
- People who know people, who listen to and understand them, have a much higher chance of winning (customer mindset, but it takes a lot more to do the effort)
- Customers change with times, too. We all need to be aware of these changes to serve them well.
- All companies, even if they seem to be competing, can actually cooperate as well to serve humanity overall. This creates the true win-all.
With greetings from Palm Springs, CA.
